Sunday, February 25, 2007

Restaurants With Touch Screen Menus

When we go to restaurant and there is a lot of people and few waiters, we have to wait forever to place our order. Well, this would not be the case anymore if all restaurants implement a system where people can use touch screen menus to place their order. Some of the advantages of the touch screen menus are the following. First, people would not have to wait to order their food until a waiter is available; in this case people can place their order at any time without having to rush, or without having to wait. Second, if people need to order something else they have to wave and wave to their waiter and wait until he/she goes to their table. With the touch screen this would not be a problem any more because people will not have to wait for the waiter to place their order. All they have to do is press a couple of buttons and wait only for their food, dessert or drink.

When I thought about the touch screen menus, I did some research to know if this idea or something similar has being implemented and where. I found out that Japan does have this technology, and it does not only allow people to place orders, it also allows them to play games and read the news. Well, probably if you go by yourself this would be great, but if you go with your friends this would not be necessary since you will probably prefer be talking to your friends. After finding this out, I thought that these extra features could be added to some of the touch screen menus and not to all of them. One area of the restaurant can have touch screens with the extra features, and the other area of the restaurant can have touch screens only to allow people to place orders. People should be able to choose which touch screen menus they prefer.

The touch screen menus can make restaurants to run more efficient and effective in different ways. First, if one waiter is helping in two tables, he/she would not have to go back and forth predicting who is ready to place their order first. Second, this would avoid confusion between waiters and customers by ordering the right food and not the one that the waiter though he/she hear. Third, if customers want to order something else, they don’t have to wait for the waiter to go to their table and place the order. Last, but not least, people will not feel pressure by the waiter to place their order.

I think that this technology is not too far from us. Probably in a couple of years, we will be using this touch screen menus in our favorite restaurants, or something similar to this.

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